Refund policy
Coastline Co. Return Policy
We want you to love what you ordered. If something isn't right, we've got you covered.
Returns We accept returns within 30 days of delivery. Items must be unworn, unwashed, and returned with original tags attached. We cover the cost of return shipping — no hassle, no hidden fees.
How to Start a Return Email us at [your contact email] with your order number and reason for return. We'll send you a prepaid return label within 1–2 business days.
Refunds Once we receive and inspect your return, refunds are processed to your original payment method within 5–7 business days.
Exchanges Want a different size or color? We're happy to exchange. Just mention it when you reach out and we'll sort it out.
Final Sale Items Items marked as final sale are not eligible for return or exchange.
have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 31lkacou@tkastudent.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 31lkacou@tkastudent.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 31lkacou@tkastudent.net.
At Coastline Co, all of our products are made to order. Because of this, we do not accept returns or exchanges.
Damaged or Defective Items If your order arrives damaged, defective, or misprinted, we'll make it right. Simply contact us within 14 days of delivery at hello@vibewiththecoast.com with:
- Your order number
- A photo of the issue
We'll review your claim and arrange a replacement or refund at no extra cost to you.
Refunds Approved refunds are processed within 7 business days. Refunds are issued to your original payment method.
Exchanges We do not offer exchanges. If you ordered the wrong size, please refer to the size guide on each product page before purchasing.
Return Shipping As our products are made to order, physical returns are not required. You do not need to ship anything back to us.
Questions? Reach out to us at hello@vibewiththecoast.com and we'll be happy to help.